AI in the Workplace: Potential for Positive Change IF Implemented with Care – Part I

AI in the Workplace: Potential for Positive Change IF Implemented with Care – Part I

For decades we’ve speculated over the impact of artificial intelligence in our world. However, now that it is becoming a reality rather than a distant future, the discussion is getting interesting. To find out more, Dell Technologies recently sent a survey to 3,800 executives asking various AI-related questions. About half thought automated systems could free up employee time, while the other half disagrees. However, 82% imagine their employees will have to work as “integrated teams” with machines within the next few years.

On the employee side, The Workforce Institute at Kronos Incorporated conducted a global survey that went out to almost 3,000 employees across eight countries and found that four out of five employees saw significant opportunity for AI “to create a more engaging and empowering workplace experience, yet admit a lack of transparency from their employers is a primary driver of fear and concern.”

Some of the concerns that were documented include:

  • 58% have yet to discuss the potential impact of AI on their workforce with employees
  • 61% say they’d feel more comfortable if their employer was more transparent about what the future may hold
  • 34% expressed concern that AI could someday replace them altogether

To me, the key takeaway here is that a successful union of people and machines in the workforce means keeping the living, breathing portion actively involved in the process. The 3,800 executives in the Dell survey seemed to agree, making the following recommendations to assure AI is a positive force:

  1. Gain employee buy-in (90 percent)
  2. Make customer experience a boardroom concern (88 percent)
  3. Align compensation, training and KPIs to digital goals and strategy (85 percent)
  4. Task senior leaders with spearheading digital change (85 percent)
  5. Put policies and tech in place to support a fully remote, flexible workforce (85 percent)
  6. Empower lines of business (80 percent)
  7. Teach all employees how to code/understand software development (79 percent)
  8. Appoint a chief AI officer (75 percent)
  9. Automate everything and encourage customers to self-serve (74 percent)

The technology is advancing at such a rapid rate, it’s all but impossible to know what we’ll be capable of in even a few years. So how do we put an employee training program in place that can read the future?

Let’s delve into that next week!

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